You need to learn how to manage each release to get the most out of it. It’s no good to take an ‘implement-and-forget’ approach with Cloud-based platforms. Especially not for a platform like Veeva Vault with three system releases per year. Documentation, validation, and risk assessment Activities essential in a continuous improvement journey, such as release management, is therefore often kept at a minimum, explains Franciska Darmer. They invest a lot of time and resources to get it up and running but may not have the in-house competencies to successfully manage the system afterwards. The challenge is that they lack both resources and expertise to maintain the system in the long run. This means that many SMBs are simply unable to achieve the full potential of the platform that in itself is often a huge investment: A one-man IT department naturally does not have the same resources, says Franciska Darmer, Advisory Director at NNIT. They often lack the IT organization to fully support the business and thus they do not have the same starting point for operating a platform like Veeva Vault. While large enterprises have huge IT departments, the picture is often different for small and medium-sized pharma companies. Especially for SMBs with limited recourses or even experience at hand, managing the Vault applications can be a challenging job: And while there is no doubt that tools like Veeva Vault can do exactly that, agility and innovation do not emerge overnight even after a successful implementation. This also counts for small and medium-sized pharma companies. The decision to invest in Veeva Vault is often driven by a wish to better control or optimize business process as well as increase efficiency. But without the proactive and ongoing focus on continuous improvement, many fail to achieve the full potential of the system. When small and medium-sized businesses invest in a multi-tenant cloud-based solution such as Veeva Vault they are often driven by a desire to optimize their business processes.
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